Returns & Replacements

When something is not quite right

Every order is checked before dispatch. If an item arrives damaged, defective or different from what you ordered, contact Casa Botanical promptly with your order number and clear photographs of the product and packaging.

Eligibility

Because many pieces are hand-finished or prepared in limited quantities, return and replacement eligibility depends on the item and the circumstances. Personalised, made-to-order and used items may not be eligible unless faulty.

Before sending anything back

Please wait for return instructions from our team. Items sent without confirmation may not be accepted. Approved returns should be unused, complete and securely packed in their original presentation wherever possible.

For the complete commercial terms, see our Return & Replacement Policy.